Notify police and the fire department immediately.Ask corporate and security management to decide on the proper response, such as evacuation.Write down the threat verbatim, using the caller’s own words, and record any other information.Keep the caller on the line, ask him or her to repeat the message several times, and gather more information, such as caller ID.If so, the person receiving the call may be able to obtain useful information before the caller ends the conversation. The bomber’s intentions may be to damage property, not to injure or kill anyone. For that reason, your receptionist or others who take calls from the public should be trained to remain calm and to solicit as much information as possible. Phone threats offer an opportunity to obtain more detailed information, perhaps even the caller’s identity. What about bomb threats received by phone? All circumstances of their receipt should be recorded. Written threats and any envelopes in which they are received should be placed under clear plastic covers. Written threats provide physical evidence that must be protected from contamination. What about bomb threats received in writing? They should be trained in the Bomb Threat Response Plan. Corporate management should ensure the mail center security coordinator and alternate are mature, responsible, and emotionally stable. Postal Inspectors recommend including the mail center manager, or a designee, as a member of the group that develops your Bomb Threat Response Plan. What are the roles and responsibilities of the mail center security coordinator relative to letter and package bomb safety? Conduct unannounced tests of mail center personnel.
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